Refund / Cancellation Policy

1. Original Artwork (Retail Sales)

This applies to completed, original artworks sold as-is (paintings, drawings, or finished pieces not created as a custom commission).

  • All sales of original artwork are final.
  • Returns or refunds are not accepted once the artwork has been shipped or collected.
  • If your artwork arrives damaged due to shipping, please contact us within 48 hours of delivery with clear photos of the damage so we can assess the situation.
  • Minor variations in color or texture may occur due to lighting, photography, or screen settings and do not qualify as defects.

2. Commissioned Artwork

Inner Space Art Studio LLC offers two types of commissioned artwork. Refund and cancellation terms depend on the type of commission selected.

A. Customization of an Existing Design (Pay in Full)

This applies when a client selects an existing artwork or design and requests minor customization, such as:

  • Adding a name or text
  • Adjusting size or format
  • Customizing a piece using a provided pet photo or reference image

Policy:

  • Full payment is required before work begins.
  • Because artwork is customized specifically for you, all sales are final.
  • No refunds or cancellations are available once customization has started.
  • Minor variations may occur due to the handmade nature of work and do not qualify for refunds.

B. Fully Custom Commission (Deposit Required)

This applies to original, made-to-order artwork created from scratch based on a client's ideas, preferences, and discussions.

  • A non-refundable deposit is required to begin the commission and reserve time in the artist's schedule.
  • The deposit covers planning, concept development, and materials.
  • If a commission is canceled before work begins, any amount paid beyond the deposit may be refunded.
  • If a commission is canceled after work has begun, no refunds will be issued.
  • Revisions are limited and agreed upon during initial discussion. Additional changes may incur extra fees.
  • Once final approval is given and artwork is completed, the remaining balance is due and non-refundable.

3. Murals & Interior Painting Projects

This applies to murals and large-scale interior painting projects, whether residential or commercial.

  • A non-refundable deposit is required to reserve dates, planning, and materials.
  • Cancellations made more than 14 days before the scheduled start date may be eligible for a partial refund of amounts paid beyond the deposit.
  • Cancellations made within 14 days of the start date are not refundable due to reserved time, materials, and scheduling commitments.
  • If a project is postponed, we will make reasonable efforts to reschedule, subject to availability.
  • Once work has begun on-site, payments made are non-refundable.

4. Payment Methods

Payments may be made via approved methods such as Square, Venmo, Zelle, or PayPal, as communicated during the ordering or commission process. All refunds, if applicable, will be issued through the original payment method when possible.

5. Questions or Concerns

If you have any questions about this policy or need clarification before placing an order or booking a commission, please contact us before payment is made. We are always happy to discuss details to ensure expectations are clear on both sides.

Email: OksanaCheng@innerspaceartstudio.com